Why isn't anything sending?

Go through these in order. Most of the time it's one of the first three. The Autopilot tab usually tells you which.

1. Is the campaign running?

Look at the status next to the campaign name in the top bar. If it says Paused, click it and choose Resume campaign. If it hasn't started, choose Start campaign.

2. Is sending on?

In Autopilot, the Outreach sequencer agent must be on. When it's off, nothing goes out. Turn it on there.

3. Are leads waiting for you?

If the Lead review agent is off, leads wait for you until you approve them. In Leads, open the To review view, then tick them and click Approve.

4. Is LinkedIn connected?

Check Settings and Sending accounts. Reconnect any account that shows Not connected.

5. Is it the right time?

Sending happens on weekdays, from 8 AM to 8 PM in your time zone. A new campaign also holds its first send for about an hour.

6. Did you hit a limit?

• Weekly limits: invitations and messages stop until the limits reset on Monday. See Sending limits.
• The monthly lead allowance: this pauses new leads, while leads you already have keep being contacted.

7. Only email isn't sending?

Sending waits until an inbox passes its SPF, DKIM and DMARC checks. See Email inboxes. Also check that the lead has an email, and remember that the email path starts after a business day without an accept.

Still stuck? Ask Berli, or write to the team from Help & feedback.